If you have worked with or consulted with other caterers, you will have noticed that most offer a few pre-determined menus at pre-set prices. From there you must select a menu whether or not it completely fits your tastes or your budget. At Peppercorn Catering we have no pre-formed ideas of what your event should be. We customize each menu to fit our client’s food desires AND budget. We start with a short questionnaire that will help us tailor our menu to fit you perfectly.
Our goal is to provide you with a customized menu, five-star service staff and event planning details that meet the vision and budget for your event. We take pride in offering you the finest food and service in the Lake Chelan valley. Thank you for the opportunity to serve you. You’re going to love your Peppercorn experience.
Here we listen. We need to find your vision for your event including the dates, times, guest count, style and budget. While the details are important, it is most important to find what you want to accomplish from this event. We understand that we are an important part in helping you build relationships with your family, friends, colleagues, clients or employees and we take this responsibility seriously to provide you with an event you can enjoy.
Within a few days of our initial conversation, we will send you a full catering proposal. Peppercorn will send you full pricing up front. If comparing bids with other catering companies, be sure you are comparing “apples to apples” including proper event times. We will always be happy to review our proposal with you and/or revise any part of the proposal to better fit your vision/budget for your event.
Within a few days of sending you a custom proposal, we will contact you to see if our proposal met your vision and/or budget and revise where necessary to be sure it meets your every need.
If everything is to your liking, we will send you our standard Catering Agreement. Peppercorn upholds our industry leading standards by taking only a select number of events.
Event Site Walk-Through
After Peppercorn has secured your date, we can schedule further meetings and event site tours.
Final Catering Agreement
A final catering agreement will be sent to you after all changes to your menu or event design services have been made and you are satisfied with the details of your event. At this time, at least 50% of the estimated total (including taxes and service fee) of your agreement is due.
Final Guest Counts
Your final guest counts are due to us 14 business days prior to your event. We will not be able to drop your guest count after this date, as we will order your food and other needs at this time. We will make every attempt to accommodate increases in count after this date.
Payment in full for your event is also due five (5) days prior to your event.
You will receive a final invoice approximately two weeks after your event. This will be a zero invoice unless you incurred further charges due to your event running longer than expected or other needs arose during your event.
Last But Not Least
We are here to work with you. If at any time during this process you have questions or concerns, please contact us immediately. We will take whatever steps are necessary to make your event perfect.