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Peppercorn Catering has compiled a list of the most frequently asked questions by customers where you can find answers regarding menus, ordering and delivery information. To make answering your question easier, we've broken out our FAQ's by the following:

In most cases, we will. Just let us know that you want a “set up only.” This means we will come to the location of the event and set up the full buffet, and then pick up the equipment after the event is completed.

Currently we do not handle equipment rentals. Rentals are done through Just Ask Rentals in Manson, All Seasons Rentals in Chelan and Nancy's Party Rentals in Wenatchee. Peppercorn can handle ordering for additional charge. However, we recommend you please contact the rental facilities yourself to set up a consultation, especially if you want a specific look for plates and other items.

Disposables: The price of all entrees does not include disposable eating utensils, plates, cups or napkins. If you have the need for disposable items, or china service, there is an additional charge.

We offer coffee and tea service, with each menu provided, at no additional charge. Service includes disposable cups, sugar and cream. We do not provide or serve alcohol.

No charge for sheet cakes.  A cake cutting fee will be charged based on the scope of your cake. If you are purchasing or renting specialty china and flatware, remember that cake service means extra plates and forks.
No, we do not have a facility of our own. Peppercorn Catering is a Manson-based company proudly serving the greater Lake Chelan valley with quality catering. Peppercorn Catering is known in the valley for our great food and memorable experiences.

Your reserved room or area will be set up per your instructions. Changes in setup the day of the event could result in additional fees to your final bill. Please discuss in detail, with Peppercorn Catering, the setup, serving, and cleanup guidelines.

This all depends on the number of guests, the type of event, the menu and the location of your event. After we've determined these factors, we will be happy to let you know how many servers we will provide you for your event.
Charges for multiple entrée dinners are quite simple. You are charged for the quantity ordered. For example, if you order 50 beef entrees and 50 chicken entrees, you would pay for 50 entrees at the beef price and 50 entrees at the chicken price.

We understand that there are many unexpected variables that happen at events for which you are unprepared. At Peppercorn Catering we pride ourselves on having enough food to service an additional 10% should it be necessary.  If more guests come than are anticipated, Peppercorn Catering will bill you an additional amount that is agreeable to both parties.

We have several vegetarian options available for your vegetarian guests.

Definitely! We provide services for your event, even if it is informal. Why should the sumptuous food be reserved only for dress-up occasions? Whether you’re planning a corporate BBQ for your employees and their families or you just want a back yard BBQ, we have you covered. We feature menus that are always memorable. Whether your event is grand, intimate or casual, Peppercorn Catering provides unforgettable food and superb service, while making the occasion uniquely your own.

Additional charges apply when your event is scheduled at certain locations. These are fees set by each location. These surcharges are passed directly from the respective location to the customer. These fees will be added to your final bill. Additional charges may apply at other facilities. You may want to ask the venue you are choosing if they do charge this being that it will be an extra cost to you.

Please send all payments, made payable to "D and B Borror," and signed contracts to:
Peppercorn Catering, PO Box 477, Manson, WA 98831.
Yes, this is plenty of time to set up for your event! This is quite typical of public rented spaces and many local facilities.

Cancellation by Client:  All prepayments and deposits are forfeited if you, the client, cancel the event at any time. However, if you cancel with at least a 10-day notice, Peppercorn Catering will apply the entire balance of your deposits and prepayments, (less $ 500.00) towards another event occurring within 90 days of the original event date. Subject to our availability. All costs are subject to change. Cancellations must be received in writing and can be sent by confirmed email, fax or courier.

Cancellation by Venue or Acts of God: All pre-payments and deposits are forfeited if the event is cancelled by your venue, or acts of God (i.e. rain, fire, flood, terrorist activity, etc.) prevent Peppercorn Catering from performing your event as agreed. However, if the cancellation occurs with at least a 10-day notice, Peppercorn Catering will apply the entire balance of your deposits and prepayments, (less $ 500.00) towards another event occurring within 90 days of the original event date. Subject to our availability. All costs are subject to change. Cancellations must be received in writing and can be sent by confirmed email, fax or courier.

Cancellation by Peppercorn Catering: Peppercorn Catering reserves the right to terminate this contract for any reason. If Peppercorn Catering terminates this contract more than 30 days prior to your event date, all deposits and prepayments will be returned in full within 10 business days. If Peppercorn Catering terminates this contract less than 30 days prior to your event date, all deposits and prepayments will be returned in full within 10 days as well as an additional 10% penalty (based on the amount payments received).

We reserve the right to cancel the Event if you fail to perform any obligation to us under this agreement. If we cancel the Event due to your nonperformance, we will retain the deposit and any other amounts paid to us. We will cancel the event and retain any money received from you if you fail to pay any amount owed to us when due.

For social events, at least 50% of the estimated total (including taxes and service fee) is required to reserve a date in our book. We will apply the deposit to your final bill.

The service fee is 15% of your total bill and is not a gratuity. It contributes to offsetting wages for the wait
staff, bartenders, kitchen staff and office personnel.

We provide free delivery for orders of $ 100.00 or more in the Lake Chelan valley, including Manson, Chelan and Chelan Falls. For orders under the $ 100.00 amount there is a $ 10.00 delivery charge.

Outside this area, there is a $ 25.00 delivery fee plus .50 cents per mile.  All orders may be picked up at our facility. Peppercorn Catering will bill you an additional amount that is agreeable to both parties.

From an appetizer reception to formal buffet or sit-down dinner, we would be more than happy to customize with you a menu to match your event. Our goal is to provide you with a customized menu, five-star service staff and event planning details that meet the vision and budget for your event. We take pride in offering you the finest food and service in the Lake Chelan valley. Contact Peppercorn Catering for more information and to discuss any changes that will help make your event more special. Thank you for the opportunity to serve you. You’re going to love your Peppercorn experience. 

Peppercorn Catering provides for all types of events, including private, corporate, fundraisers, wedding receptions, cocktail parties, anniversaries, showers, graduations, etc. Whatever your event, let Peppercorn bring it all together with culinary style.
We require an estimate of the number of guests at the time of booking.  We do require your final guaranteed number within 14 days of the event.  After this time the guest count may increase but may not decrease. We at Peppercorn Catering pride ourselves on having enough food to service an additional 10% should it be necessary.  If more guests come than are anticipated, Peppercorn Catering will bill you an additional amount that is agreeable to both parties.
The final payment for all events is due five (5) days prior to your scheduled service. If there are any charges incurred the day of service, Peppercorn Catering will bill you for any charges incurred.
Please feel free to contact Peppercorn Catering with any further questions you may have concerning your catering needs.

Thank you for the opportunity to serve you. You’re going to love your Peppercorn experience.